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Lombard House Sustainability

Our details

The data controller in respect of our website is Lombard House Business Centre.

Telephone us on (0)1227 787196 or Email Email: [email protected] Please see our contact page for details on how to contact us.

Your personal data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.

We will not share your personal information to any third parties unless we have your explicit permission or are required by law to do so. We only use your personal information to provide you with our products and services and create contractual agreements.

We may send you promotional information from time to time, which we think you may find interesting, but only if you have given us permission to do so.

This policy has been written in accordance with the European Unions General Data Protection Regulation (GDPR).

Information we collect on our website

We collect the following information via our website.

Contact form

  • Name
  • Contact information including telephone and email address
  • Business name
  • Business description

Web server logs

When you use our website, some information about the device you are using to access it (e.g. a desktop computer or mobile), your operating system and the browser you are using including your IP address is automatically saved to our server log files. This provides us with information to help keep our website secure and to notify us of any technical problems that might arise.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Listings

We collect information about you during the add listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, locations details including GPS co-ordinates and any other details that might be requested from you for the purpose of adding your business/personal listings.

Handling this data also allows us to:

  • Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
  • Send you important account/order/service information.
  • Provide a way for users to contact your listing via the provided contact information.
  • Notify you of building updates.
  • Respond to your queries or complaints.
  • Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.

Your rights

You principal rights regarding the personal data we store in accordance with UK and European law under the General Data Protection Regulation (GDPR) include:

  • the right to access – you can view and request a copy of personal data that concerns you
  • the right to rectification – you can correct any inaccurate data we hold that concerns you
  • the right to erasure – you can request your personal data be removed from our records
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

Should you wish to exercise your rights, contact us at any time. Please see Contact Us for information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How we use cookies

A cookie is a small file which is used to store information. Most websites use cookies to provide useful information such as how the website is being used by analysing web traffic. Cookies also allow web applications such as shopping carts to respond to you as an individual and provide essential functionality and enhanced security.

Google Analytics

Our website uses Google Analytics to analyse the use of website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google to help us understand website traffic and webpage usage. Google provide a browser add-on to allow you to block these cookies used by Google Analytics and is available from this link: https://tools.google.com/dlpage/gaoptout?hl=en.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Google Fonts

We use Google Fonts API on to provide fonts that we use on this website.

When you use our website, some data, including your IP address, will be transferred to and stored on Google’s servers in the USA. This data is used only for the purpose of providing the service, and is not associated with other data Google may hold on you. The use of Google Maps API and Google Fonts API, as well as the relevant data transfer and processing is governed by Google Inc.’s data protection policy: http://www.google.com/policies/privacy/.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How to control cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete all cookies if you wish at anytime from your browser, some further information on that can be found here: https://ico.org.uk/for-the-public/online/cookies/.